Privacy Statement

1.INTRODUCTION

Mindforce Australia Pty Ltd ACN 120 697 163 is committed to safeguarding your privacy by ensuring your information is protected in a way that observes our own corporate values, as well as complying with the requirements of the National Privacy Principles of the Privacy Act 1988 (Cth), as amended (the ‘Act’).

This Policy sets out the minimum procedures for safeguarding your privacy.

2.DEFINITIONS

Personal Information

Your personal information includes details such as name, address, date of birth, contact details (such as phone and fax numbers, e-mail addresses) and notes regarding your personal development.

Sensitive Information

Sensitive information is a subset of personal information and by its ‘sensitive’ nature may have the potential to be used to discriminate against someone. Therefore the recording of it has stricter requirements than other types of personal information.

Examples of sensitive information include but are not limited to personal information or opinions on your health, religion etc. Sensitive information can only be recorded if it is relevant to do so and with your consent.

3.PRIVACY PRINCIPLES

Collection of Personal Information

Where you have requested the provision of services, Mindforce Australia Pty Ltd collects your personal information if it is necessary primarily to identify you or your business entity and to provide the service you have requested.

You do not need to provide the personal information that is requested by us. However, if you do not provide us with the information we require, we might not be able to provide you with service that you have requested.

For example, Mindforce Australia Pty Ltd will collect personal information about you, and possibly some third parties, when you participate in any of its services. Sometimes it will be necessary for Mindforce Australia Pty Ltd to collect sensitive information about you, to adequately provide services to you. We understand that this information will often be sensitive in nature and we will treat it with the level of security and confidentiality that this warrants. However, this information is necessary for us to provide the services you require.

Use of Information

Mindforce Australia Pty Ltd collects your personal information and uses the information to provide services requested by you. Your personal information may also be used to complete internal business functions such as auditing, management, reporting, research, product development and planning. Your personal information may also be used for marketing and related purposes but only after Soul Healers has obtained your express consent.

Disclosure of Information

In providing services that you have requested, Mindforce Australia Pty Ltd may disclose your personal information to organisations that carry out functions on behalf of Mindforce Australia Pty Ltd. This may include but not be limited to mailing houses for the purposes of issuing statements and other correspondence relating to your account(s) with us and other service providers we may use in the provision of secondary services. This includes external auditors, computer and information technology service providers for computer, internet, network distribution and related functions.

We might also be required by law to disclose your personal information from time to time.

Although Mindforce Australia Pty Ltd uses its best endeavours to ensure your personal information is safeguarded in a manner consistent with this privacy statement and that third parties to whom we disclose your information use that information only to carry out functions on behalf of Mindforce Australia Pty Ltd. Mindforce Australia Pty Ltd does not accept liability for any misuse of your personal information by those organisations or individuals.

Mindforce Australia Pty Ltd may also use and disclose your personal information to complete business functions within Mindforce Australia Pty Ltd such as internal auditing, performance reporting, research, product development and planning.

Data Quality

Mindforce Australia Pty Ltd must ensure your personal information collected, used and disclosed is, at all times, accurate, complete and up to date.

You should advise us immediately when you become aware that any information we hold about you is incorrect or out of date. Mindforce Australia Pty Ltd undertakes to amend its records as soon as practical after it is advised subject to the validity of the request being confirmed.

Data Security

Mindforce Australia Pty Ltd will take all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification and disclosure. Your information may be stored in paper or electronic format.

Security measures implemented with respect to the IT systems of Mindforce Australia Pty Ltd will take account of internal and external recommendations, general industry practice and technological development in the provision of IT security services.

Openness to Mindforce Australia Pty Ltd Practices

Mindforce Australia Pty Ltd has developed a policy that outlines information handling practices. Information in this statement details how we manage your personal information and your rights regarding the information we collect and hold.

Access

You are entitled to access personal information we may hold about you. The type of information that you may request is your personal information as well as any comments, opinions and file notes that Mindforce Australia Pty Ltd holds about you.

Mindforce Australia Pty Ltd will process your request within a reasonable time, generally 14 days for a straightforward request. However, additional time may be needed depending on the nature of the request.

There is no fee for lodging a request for personal information. However, Mindforce Australia Pty Ltd reserves the right to recover reasonable costs associated with processing the request. You will be advised of the cost, if any, before we proceed. A request to access your personal information must be directed to Mindforce Australia Pty Ltd Privacy Officer by:

Mindforce Australia Pty Ltd is not required to provide you with access to your information in some cases, for example, where the law prevents Mindforce Australia Pty Ltd from providing access. If Mindforce Australia Pty Ltd denies you access to your information you will be advised the reason why. If we deny you access to your personal information and you disagree with our decision, you may access a review of our decision by recontacting our Privacy Officer.

Correction

You may ask Mindforce Australia Pty Ltd at any time to correct personal information it holds about you. The company undertakes to correct the information within a reasonable time provided it is satisfied as to the validity of the request being confirmed. If the validity of your request cannot be confirmed by Mindforce Australia Pty Ltd you will be advised that Mindforce Australia Pty Ltd has not acted on it and the reason why. If Mindforce Australia Pty Ltd disagrees with your request to correct information it holds, you have the right to request a statement be held with that information noting your disagreement.

Identifiers

Identifiers are unique numbers that a Commonwealth Government agency has assigned to you. These include tax file numbers and Medicare numbers. Mindforce Australia Pty Ltd will not assign any of these identifiers as our own identifier of you.

Anonymity

In complying with the National Privacy Principles, Mindforce Australia Pty Ltd will allow its customers to interact anonymously wherever it is lawful and practical to do so.

Trans Border Data Flows

Should you request a transaction of service where your personal information may be transferred to another country, your information may be transferred to a country that does not have the same privacy laws as Australia. This may occur in instances where you request an international telegraphic transfer where your name and account details may be divulged.

Sensitive Information

If it is necessary to record sensitive information (such as health related information), we must obtain your specific consent to collect that information. As stated in 3.1 above, we will only collect sensitive information in order to provide services that you have requested and we will treat this information with a high degree of security and confidentiality.

You are entitled to access any information that we record.

4.INFORMATION REQUIRED FOR STATUTORY COMPLIANCE PURPOSES

In addition to questions that Mindforce Australia Pty Ltd may ask to ensure general statutory compliance there may be special circumstances where the company or its agents are required to seek additional information about you.

5. FURTHER INFORMATION OR QUESTIONS 

Mindforce Australia Pty Ltd has a Privacy Officer appointed to manage, investigate, coordinate and respond to your inquiries, disputes lodged, information access and correction requests in accordance with Mindforce Australia Pty Ltd procedures and the National Privacy Principles.

All inquiries will be managed consistent with the National Privacy Principles and Mindforce Australia Pty Ltd general procedures.

The Privacy Officer will also provide you with contact details for the Privacy Commissioner if required where the company is unable to resolve a dispute to your satisfaction.

The company’s Privacy Officer can be contacted between 8am and 5pm Monday to Friday (excluding national public holidays) by: